[Resolved]  Uninor / Telenor — outgoing calls blocked - problem unsolved

Address:

Navsari, Gujarat, 396445

I am having telenor mobile number [protected]. Before couple of months outgoing calls facility was suspended on my phone. Only incoming calls were active. I contacted customer care and i was informed to do a recharge of rs. 20/- from a telenor store. I went to a telenor store in my area (Vijaynagar, navsari. Pin: 396445) and requested the store person to activate my out going calls and also requested him to provide me a 4g sim. He tried a lot but he could not do a recharge and even he could not give me 4g sim because he was unable to send an sms from my number. He informed me that my number is suspended and can not be recharged. He also informed me that this number will be deactivated very soon. But even after one month when the number was still active, i contacted again telenor customer care and they replied me that all services are active and the number is not suspended. I also mailed to appellate authority and requested for help and to activate out going calls services on my number. They promised to solve the issue within 24 hours but still the issue is lingering. I am unable to do out going calls / sms and recharge on my number. I am unable to use the account balance. I request through your medium to help me out from this issue.