[Resolved] Uninor / Telenor — Without my intervention, mobile gupshup plan is activated

Sailaja431

from Dahanu, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500039
Website:	www.consumercomplaints.in

Dear team, please Deactive mobile gushup plan from my number [protected].
Whenever I do recharge, it is deducting 30 rs for every 10 days . Please De activate. It. I have not opted for it anytime but it got activated automatically. Please Deactivate that.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2016

Uninor / Telenor Customer Care's response Hi Sailaja, thanks for reaching out to us. We'll deactivate the VAS service. Kindly bear with us in the interim.

Verified Support

Feb 12, 2016

Uninor / Telenor Customer Care's response Hi Sailaja, as per our system check, your VAS service (MY MUSIC, Mobile Gupshup Pack) has been renewed on 22nd january & 26th January 2016 respectively. However, we have deactivated the service & you won't be charged for the same. Thanks.