[Resolved] Uninor — Wrong Balance Deduction

Mansukh Varu

from Noida, Uttar Pradesh

Address:

Junagadh, Gujarat

Respected Sir/Madam My Self Mansukh Varu customer o[censored]ninor Prepaid(+91-[protected]). I have been facing so much trouble from uninor company of Wrong deduction of my balance for many times. I have been call so many times in uninor company's complain helpline no:198 but one of their Customer Care Executive Vinod and Superior Customer care executive Mr.Pratik Rana not replied me in an appropriate manner. I have lost my 55rs in this entire week. I have been demanded for refund for this worng deduction then they reply me that you have been started this. But in actual i did not received any flash message regarding this scheme or i never use any medium like ussd and net to subscribe their services like HUNSTORE and CALLERTUNE and much more. So please helping me out regarding this because right now i am typing this message and uninor company deducted my 15rs. This is really embarrassing situation. Please do something ASAP. Regards Mansukh Varu (Uninor Prepaid Customer)

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2015

Uninor / Telenor Customer Care's response we apologize for the inconvenience caused to you. We have noted your concern and forwarded the matter to our care team. Please be assured that your query will be resolved soon.

Verified Support

Sep 02, 2015

Uninor / Telenor Customer Care's response Hi Mansukh, as per our system check, VAS service (RBT, Music Corner, HUNSTORE15, LIVE ASTROLOGY) was renewed on 18th April, 13th May, 14th May & 21st June 2015 respectively. Hence we won't be able to refund the amount now. However it has been deactivated and you won't be charged any further. Hope this helps you, please let us know, if you have any other query. Thanks.