[Resolved] Uninor — Wrong Charge Deduction in DATA PLAN in Rs. 43 Tariff

RICKY 007

from Kanpur, Uttar Pradesh

Address:

Pauri Garhwal, Uttarakhand

sir, I am using Rs. 43 tariff of whats up and facebook free. yesterday on 02-Dec-2014, around 7 o'clock, I was charged Rs. 40.60 for 14664 KB of DATA usage for only using Whatsup app . I haven't used any other browser or application nor uploaded any picture or video on whatsup . I was only chatting .Then also they deducted may Balance. Secondly, Again few minutes later I Only to check again opened Whatsup again Rs.13.40 paise was deducted for data 1325 KB. I don't know what service are you provided . I have also talk to customer care for this matter they hardly trying to believe and not even trying to write complaint regarding this. Please request you to refund my wrongly charged amount to Number. I will be thankful to you

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Aug 13, 2020

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Dec 03, 2014

Updated by RICKY 007 Customer care simply given a resolution that charge was correct . Becaused that I hae use multiple session in my phone, i.e I have use FACEBOOK and WHATSUP both application . and facebook was running in back ground for long time . That is why they have charged me.

I am feed up saying that Rs.43 give free FACEBOOK and WHATSUP.

What to do ?