United Bank Of India — Amount debited from bank but not reached to the merchant.

Address:

Uttar Dinajpur, West Bengal

I am Arjun Mandal. I have an UBI(United Bank of India) account (Account No.[protected] with net banking facility from which yesterday on 25.04.2015 I had made a payment of rupees 730/- to BSNL. The amount had been debited from my account but at the same time the that amount could not reach to the merchant(BSNL). I called UBI toll free number [protected] on 25.04.2015 and an official told me to wait for 24 hours and he assured me that if the transaction is failed from the merchant end then I will get my money back. But 24 hours have been passed away and I also called today(26.04.2015) but nobody received. Now I am very disappointed. The last date of paying the BSNL bill is 29.04.2015 otherwise I will have to pay the bill with late fine. So, the matter is very urgent and please do something in no time. I am submitting the bank receipt details and the BSNL portal transaction query with it.