United Bank Of India — REFUSED DEBIT CARD AND STANDING INSTRUCTION

Address:

Kolkata, West Bengal

I am eighty staying in Salt Lake, Kolkata-91, due to medical ground with my wife, having permanent address-Vill. Mogra, Dt. Hooghly W.B.Recently i was to appear at my bank (UBI, IFSC UTBI0MOG244, [protected].) at Mogra to renew my debit card(for to&fro journey my wife booked an ambulance with an attendant), on that day our banking experience was miserable, total non cooperation: bank say further no debit card will be issued to state government(WB) pension accounts, when we requested to accept a standing instruction for regularly transfer a fund to an account(our account in PNB) at Salt Lake they outright refused citing shortage of staff.I already filled online grievance form to UBI [ AJI27605485, AJI68785535 both dated 06/02/15 & AJI99154564 dated 21/2/15 ] with out result. I unofficially asked UBI officers, they all confirmed that such standing instruction is always possible. please let me know 1) can I record my changed communication address without changing permanent address in our account data? 2) can I give above mentioned S.I. 3) can we, west bengal govt. pensioners get debit card? please mail me[[protected]@gmail.com] and help me as a regular money is necessary for my costly treatment y.f ajit kumar mukherjee & suvra mukherjeeI mob-[protected].