Universal Sompo — Bike insurance

Sir .. I met with an accident and accordingly I brought the bike to alfa Suzuki service centre who registered my insurance complaint. Ur rep Mr Dalbir Singh (Srinagar JK Zone) has denied replaced of certain parts. Repeatedly I contacted him for resurvy of the vehicle in my presence but he never agreed and said he will do it by himself and never contact me back for part rejection. He denied the parts by giving the reason that the parts are not either totally damaged or having rust which is totally baseless and fraud. Therefore request give him suitable direction.