University Grants Commission — not receiving jrf pending fellowship

I am a ugc jrf qualified in csirnetjune2019. I enrolled my self in phd in university of calcutta, dept of botany. I have completed all necessary steps to avail the ugc jrf fellowship and still continue to give continuation. However my portal have not been updated and i have not recieved any fellowship since i have joined in november 2019 till date. I am unable to contact office due to the ongoing pandemic situation.