Upgrade — Want to cancel the course in upgrade

Website:www.upgrade.com

Sir I take addmission for certification course for ai and ml and pay 4000 left amount I will pay emi, but due to my ineligibilty my loan process is rejected.so that why I want to close the course but from upgrade team no one helping me for that forcing me to take admission and arrange the fees but I unable to do that.and two day goes I join the course such as response that not attending phone call if any situation where student facing what type of these institute and before taking addmission they doesn't tell the process if loan is rejected I have pay or there rules.so sir it humble request to help me to close this course and if it possible to get my processing fees also
Thankyou
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