UPI — refund not received by merchant

Address:

560100

Hi i transferred rs 2122. My bank account got debited and transaction was showing successful on phonepe app but merchant is saying amount not recieved. Merchant name is hathway.
Below is the transaction details.

Rs 2122.00 debited from a/c *8292 on 20-11-18 to vpa [protected]@axisbank (Upi ref no[protected]. Not you? Call on [protected] to report.