UPSRTC — Amount Not Refund-Please Help

Address:

Agra, Uttar Pradesh

I have booked a ticket for Agra (ISBT) to LKO (charbagh) by Volvo on 08.05.2015 at 11:10am. amount has been deducted on the same date with the ref number-051442 (ATOM_TECHNOLOGIE POS DEBIT) but Ticket not confirm due to some technical problem. After that i have purchased the same seat ticket from Agra (ISBT) ticket counter in cash. Till date i haven't received deducted amount as Rs.906.i have made complaint on the same day to customer care they told me amount will be refund within 72 hours. Today 11 days already passed but i have not received any refund for the same.. I hope you will understand my circumstances and you will do the needful.