UPSRTC — Bus left early before departure time

Address:	New Delhi, Delhi, 201301
Website:	upsrtconline.com

Hi I am writing these email from a private bus for which I got my ticket booked at Kashmeeri gate ISBT. This is primarily because of horrible customer service provided by UPSRTC and ISBT customer care jointly. As you can see attached I got my ticket booked for Dehradun from Delhi at around 4:00 AM in the morning, that time only four tickets were booked . Ticket details : PNR number : XDDN[protected] Ticket Number: 4902094 Transaction Number : 10680531 I reached metro station at around 12:35 and bus was gone. Ok I was late for 5 minutes but please answer my following questions: 1. I was calling customer care numbers so as to contact the driver that I may get 5 minutes late but no one picked those two number, attached are my call logs to verify the same. 2. What is the need to writing approximately in the timings, please refer to the ticket if the bus had to leave at sharp 12:30. 3. If there are less than 10-15 passengers in the bus isn't it the responsibility of driver to atleast wait for 5-10 minutes or do a simple call to check the status of passenger . Soon I reached ISBT I went to counter 2 for UP busses to contact the driver but they redirected me to counter 14 for Volvo buses . To my amazement and in addition to bad customer service he was absent . Later when he came he had no idea what to do. If there was proper contact information with counter 14 at Kashmiri gate ISBT probably I would have been able to catch the Volvo . But just because of horrible and pathetic customer service I had to travel in non ac bus with extra cost. I request you to please cancel my ticket and refund the amount and requesting you to please take proper action against driver and people assigned to counter number 2 and 14 at Kashmeeri gate ISBT for time 12:30 -1:30. Such pathetic service is not acceptable. If this can't be resolved at this level, please provide me with details of escalation I can do in this regard. Thanks Kind Regards Sharad Kumar +91-[protected] [protected]@yahoo.co.in