UPSRTC — complain for irresposible staff

Address:

Lucknow, Uttar Pradesh

To, Uttar Pradesh State Road Transport Corporation Charbagh-Lucknow Respected Sir, Sub.:To Complain charbagh Booking Cleark & System Sir, I want to inform you that, I am sudip Misra, Yesterday my Daughter written test was in Air force in B.Tech.in Lucknow. I am had booked VOLVO AC Ticket from Lucknow to Varanasi DT. 22.02.2015, Dep.Time 10.00 P.M. We had reached Charbagh Bus Stop 9.20 P.m. I was time to time enquiry in booking counter for departure of bus. Mr. Dharmendra Mishra booking clerk always said, bus will come 2 mins. Before at 10.00 pm. Sir so many VOLVO bus was standing in bus stop, I was asked every bus conductor that which bus go to Varanasi, conductor said that bus for Delhi, Agra etc. nobody said for Varanasi bus. I had again go to booking counter and ask to Dharmedra Mishra he said wait, bus is coming at 10 pm. So I am waited . when time is over near about 10.07 p.m. than Dharmedra Mishra said bus has gone. I said what are you telling, how will go to Varanasi me & my Daughter, then he said it is not our duty & responsibility and abusing me, his behavior is very rude & rough. Then I call to On duty Officer Mr. Maurya Ji, he said I cannot refund your money, he nothing said to Booking Clerk Mr. Dharmendra Mishra, he arrange the ordinary NON-AC Bus. I want to say that Sir, it is not a manner to harass a passenger, You take action to Mr. Dhamendra Singh Booking Clerk . I request you Please refund my booking amount as soon as possible. I attached copy of Booking slip. I hope you will consider my problem and take action in this matter Thanking You, (SUDIP MISRA) Manager Kashi Annapurna Anna kshetra Trust Varanasi M.No. [protected]