UPSRTC — Irregularity in counter ticket cancellation

I purchased a volvo ticket for 6;00 am volvo bus o[censored]PSRTC from allahabad to lucknow, date of journey 12 october 2015. the ticket was for seat numbers 9 and 10 and the passenger names were BHAVYA and BHAVINI. At 5: 45 am the ticket was cancelled from the counter by a person sent by me - the dealing clerk sitting at the computer deducted more than 50 % and did not give any cancellation receipt. Kindly look into this matter and get this resolved. My mobile number is [protected] and my email add is anand.[protected]@gmail.com. Kindly get back to me in this matter. As per e ticket rules cancelletion charge is only 25% of basic fare plus reserv ation charges. I presume it may be the same for counter tkt.