UPSRTC — Non-Refund of bus fare amount for a CANCELED BUS.

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New Delhi, Delhi

Hi, Subject: Non-Refund of bus fare amount for a CANCELED BUS. This is to inform you that I, Raji Ullah had booked a ticket from ANAND VIHAR to LUCKNOW for the12/03/2015. At the last moment, the bus got canceled without any prior information and I was stuck as there was no bus available after10:30pm. Later, I somehow managed my travel by an ordinary bus. I was told that the ticket amount would be refunded back to my account, which never happened. Despite of multiple online complaints, I had no response from your email support. Now, at the end I am writing a written complaint for the same. Please look into this and refund the ticket amount back to my account. Details: PNR No.: XCHB[protected] Ticket No.: 3857883 Ticket Amount: Rs. 772.00 User Id: Ruchi1307 Contact No.: [protected] Alternate Contact No.: [protected] Email Id: ruchi.[protected]@gmail.com/ er.[protected]@gmail.com (Ticket copy attached along.) Waiting for your response. Please look into this urgently. This is an example of mismanagement by the UPSRTC service. It gives inconvenience to the public who trust the Govt Bus Services and plans a travel paying hard earned amounts. Date: 27/04/2015 Thanks, Raji Ullah