UPSRTC — Unfair charges, rude behaviour towards passengers

M/s,
We boarded UPSRTC bus 5088 from Vrindavan bus stand on 30th may 2022 at 8:00 pm. The conductor has charged 447 rupees for journey from Vrindavan Bus stand to Mujaffarnagar Bus stand. Yet after having taken ticket fare, they didn't provide a seat and made me sit on luggage which they loaded on bus at Mathura bus stand. I feel discriminated. Moreover the luggage loaded in white packing is not of passengers. When passengers objected to it conductor replied that it is daily transported. That luggage made passengers uncomfortable while adjusting to their seats. The ticket provided to us does not have any fare written on it. It is blank with two strokes of so called signature. I request the authorities concerned to please look into matter at the earliest. It is painful to not be able to object to wrong doings taking place right in front o[censored]s. Even after having paid all, we feel helpless.
Waiting for appropriate action.
Thanking you
Shubhra Dwivedi