Urban Ladder — premium paid sofa become soggy in 3 months

Paid 24k for a sofa cum bed (Palermo) and in just 3 months of very less use, the sofa becomes soggy. Urban ladder representative visits home puts disclaimer that it is upto the individual use and company is not liable. Even the fabric had bubbling.
The truth is urban ladder is cheating their customers by using very low quality and low density foam in their sofas. If the cost would have been less, it would have justified o[censored]sing cheap quality products but the price charged is in the premium segment. Utterly disappointed by their post sales attitude and pathetic customer support.