Usha — usha janome wonder stitch sewing machine

Address:

147002

I have purchased this machine on 6th dec 2017 but the foot pedal and automatic threader were not working properly so the demonstrator visited and replaced foot pedal with the other model's foot pedal and open the machine and then shifted the automatic threader towards left. When i said its not the foot pedal of wonder stitch plus he said its a foot oedal of allure and it is better than wonder stitch plus model.. Later i had contacted with usha customer care and told them all the story and they said we will resolve the issue within 48 hrs and provide you the origional foot of wonder stitch plus as other models part eill give problem in future. But nothing will be done in that period... I recalled thr customer care and then they said we will look into matter and ur problem will be resolved asap... Next day i received a call from ur person and he told we have no foot pedal of wonder stitch plus and u have to manage with it and whrn i said i want mine machine's model foot pedal then he became rude and told me that wo apko nhi milega hamare pas nhi hai i cannot do anything... His name is vikas. Even ur demonstrator was also rude when i said sir pls replaced it and returned me mine foot pedal...

Sir/ madam
I am now harrased with the dealing of your company and want to returned the product as no one is there who listen the customer problem and try to resolve... I was not expected all this from such a big brand... But now i want to shift to other brand who value there customer and customers are there first priority...