Uttar Pradesh State Road Transport Corporation [Upsrtc] — Bus cancelled but Ticket fare not refunded yet

I had reserved Janrath (2*2 AC) bus from Alambagh to Ballia on 15th oct and when I reached at bus station, they told me that my bus is cancelled due to breakdown and I have to purchase a new ticket in different bus and my money will be refunded. But its been 3 days and my money is not yet refunded nor I was notified about cancellation of bus or refund. I am a student, you can not cheat us like that. pls refund my money.

ticket details
PNR/booking ID[protected]A74
ticket no 00037AC8D8
date of journey 15/10/2022
time of journey 8:00 PM
ALAMBAGH TO BALLIA