Uttar Pradesh State Road Transport Corporation [Upsrtc] — Bus was late for more than 3 hours

Address:

Bareilly

No one has give the proper information about the bus that when it will arrive to kaushambi bus stand, i had waited for more then 3hours.
I want my amount to be refunded to me my booking transaction id is BUS_378392_20220722
And my booking id is 00000005C618.
My registered mobile number is [protected]