Uttar Pradesh State Road Transport Corporation [Upsrtc] — Complaint Regarding Delayed Refund for Cancelled Bus Tickets

I am writing to bring to your attention a significant issue regarding the cancellation of my bus tickets and the subsequent delay in receiving the refund. I am extremely disappointed with the level of service I have experienced thus far and would appreciate your urgent attention to this matter.

On 21 may 2023, I made a reservation for 2 janrath bus tickets with your company. However, without any prior notification or consent, my bus tickets were automatically cancelled by your system. I was left bewildered and inconvenienced as I had made plans and arrangements based on the confirmed booking.

Since the automatic cancellation occurred, I have been patiently waiting for the refund of the ticket fare to be processed and returned to my original payment method. Regrettably, despite the passage of 10 days since the cancellation, I have not received the refund.

I understand that unexpected circumstances and technical glitches can occur, leading to errors in the booking system. However, it is essential that your company promptly rectifies such issues and ensures that affected customers receive their refunds in a timely manner.

I kindly request that you immediately investigate this matter and expedite the refund process for the cancelled bus tickets. I trust that you will acknowledge the inconvenience caused to me and take the necessary steps to rectify the situation promptly.

Please provide me with a written confirmation of the refund initiation and an estimated timeline for when I can expect the funds to be returned to my account. Additionally, I would appreciate regular updates regarding the progress of my refund until it has been successfully processed.

Failure to address this issue satisfactorily within a reasonable time frame will leave me with no choice but to escalate the matter further. This may involve filing a complaint with relevant consumer protection authorities and sharing my negative experience with fellow travelers through online platforms and social media.

I value your company's commitment to customer satisfaction and hope that you will treat this matter with the urgency it deserves. I believe in your ability to rectify this situation promptly and restore my faith in your services.

Thank you for your immediate attention to this matter. I anticipate a prompt resolution and look forward to receiving my refund without any further delay