Uttar Pradesh State Road Transport Corporation [Upsrtc] — non refund of cancelled trip

Address: Bareilly, Uttar Pradesh

I had online booked a trip from satellite bareillly to kaushambi dated 23.08.17 scheduled time 23.21 shatabdi service. I received a message regarding cancellation of trip at around 6p. M. Mentioning therein that the refund will be made within one week. But till now i have not received my refund. Alongthis helper in the bus is also demanding rs 10 per luggage for keeping the luggage in the luggage box.