Uttar Pradesh State Road Transport Corporation [Upsrtc] — Payment Done , Booking Not done

Account details.
email id - abhicreation.[protected]@gmail.com
Mobile no. [protected]
I have booked 1 ticket for Kaushambi to Lakhimpur via JAN-RATH bus service.
Amount was deducted from my account but no ticket is booked. I didnt receive my ticket over the mail nor on my mobile number . I booked ticket from Kaushambi to Lakhimpur for amount rs. 831.00.
Please refund my money back.
Either send me ticket details as soon as possible for tickets dated 06.07.2021
Seats booked was seat no 11.
Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
I'm attaching the screenshot of the bank statement too for your assistance.
Kindly refund my money back.