Uttar Pradesh State Road Transport Corporation [Upsrtc] — poor quality services offered

Address:

Lucknow, Uttar Pradesh

I travelled by upsrtc bus from noida depot on 7th march at 7 am scheduled time with ticket number:9780145, pnr: xddn[protected]

Towards dehradun and the surprises to unravel soon started from just few kilometers out of depot.
It seems like just another state run business with just formalities.
Was trying to give a sincere feedback for the poor quality of services offered but seems no one is really interested to take one such. The feedback link asks the customer to try again after sometimes even after trying for more than a couple of hours.
The word limit of 140 words put in comments section is yet another way to upset the customer to not to write anything.

The bus did depart on time (Thanks for that), but after barely moving about 10-15 kms the engine gave up. The driver although tried his best to do some quick fixes but was unable to do a job that he is not appointed for. As per my personal query with the driver the bus engine was ok checked just minutes before the departure from the depot (As a part of normal routine which no one actually does). Seems the engineer or mechanic was too sleepy at 6am to 7 am for his job.
Then somehow after struggling for 2-3 hours with the near dead bus we were transported to another bus coming from behind and we could manage to reach dehradun by around few minutes past 3 pm only 2 hours behind schedule (Which i guess is pretty usual as per indian standards and we must not feel offended)
About the bottled water supply i came to know that upsrtc supplies that too from the unsubmitable feedback form column. Because like all other passengers in our first bus we did not receive any thing called water bottle. And am sure that even in the second bus none of the original passengers did get it. We were anyways a second grade citizens in that bus so we could not even think of getting one.

So here is this sincere request to who so ever will be assigned to dispose off this complaint that please be honest to what the state is paying every staffer for and take action against the engineers who gave ok certificate to the bus to move out of depot. And also catch hold of the bus conductor who is supposed to give water to passengers on arrival. And value the time of a passenger as he/she may have further engagements and may find him/her in trouble because of your negligence.
It is beyond imagination the horror a women passenger can suffer if traveling by such to be dead soon type of transport services during night times.

Regards
Sunil chauhan