Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund of cancelled bus service from upsrtc

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I have booked two ticket from upsrtc on 29th April from Kanpur to Lucknow alambagh bus station but when I arrived at the jharkati bus stand I came to know that the particular bus met an accident one week and since then it was not operational and when I wrote about the issue to upsrtc I got confirmation that the bus was cancelled and I ll receive my refund within 7working days since then I am continuously taking followup regarding refund status but I have not received refund amount and over their helpline email ID's and helpline no's also nobody is reverting satisfactorily about the issue

Email id through complaint was registered [protected]@gmail.com