[Resolved]  V Guard — Duplicate Product (AC Stabilizer) Supplied

Address:

Kannur, Kerala

Dear Sir, I have purchased 1.5 Ton LG Air Conditioner from Nikshan Show Room, Bank Road, Kannur, Kerala on 09-Apr-2014. For this air conditioner, thestabilizer supplied by Nikshan Show Room was V-Guard_VC 400. When I had some initial problem with this stabilizer, I havecontacted Nikshan Show Room for technical support. Since I felt somedoubt, I asked about the genuiness of the ACstabilizer they have supplied me. On hearing this question, they responded mein a very bad way abusing with bad words which is not expected from a show roomsupport team. They told me this product is genuine and informed me that somelocal V-Guard sales representative will contact me to confirm the same. Meanwhile, I have contacted V-Guard customer care center. Theirtechnical team informed me that V-Guard DOES NOT manufacture any product calledVC 400 for AC stabilizers. Furtherthey informed me that stabilizer they manufacture for AC is VG 400. They further informed me thatthis could be a case of fraud and asked me the details of the shop from where Ihave purchased the stabilizer and AC. They finally registered a compliant inthis regard and promised me that they will be sending their Technicians to myhome to check once again, the product's genuinity. After that I received lot of calls from representative claimingthat they are from V-Guard. They said that VC400 is a type of AC stabilizers they manufacture exclusively for thisparticular Nikshan showroom. I was bit surprised to hear that aproduct is made exclusive for any showroom. They were not able to answer to myquestions regarding the technical/price differences between these models. Thisproves that this is a case of fraud by these parties. Sir, I request your immediate action to resolve this case of fraudby V-Guard and Nikshan Show Roomwhere-by customers are cheated with a duplicate low quality product fromV-Guard. Kind Regards, Mithun ChandranMT Electrical Engineer Contact No : +91-[protected]