v-guard stabilizer — Worst service support from v-guard

Address:

600063

Hello v-guard team,

Am writing this mail with fully frustrated with your service, which you are providing.

I am using v-guard ac stabilizer, which bought may 2015 and that is not working from august 7th and i have raised the compliant[protected] on 8th august 2016. Your person came and attended the case on 10th august. He said board problem and will replace once get part from main branch. Also he asked the message which came to me from v-guard to process the case, so i forwarded the message.

Then daily i used to call him for update, after 10 days he came by 19th and changed some board (Am sure that is not new one). But still problem persist. He said will check in my office and update you on monday and left. That time he said, the case which i raised is closed already.
How will you close the case, before issue got resolved?

I have raised a new compliant[protected] on 19th august 2016. I have asked the tele caller person to escalate the case to next level. I got a call from service center and i have explained the issue. She said he will check with respective person and let me know immediately. But i didn’t get call next day also.

Again i called toll free number next day and asked them to escalate. They called the respective service center manager and he called back and updated like, will check this issue with urgency. But no one came, next day also i called, he said will give you new replacement unit by tomorrow (23rd august). But still i have not received any update.


ø is this my duty to call your team daily to check the case status?
ø the product which is defect within warranty period, you are taking 30 days to resolve the issue?
ø even issue is still not resolved and not giving any update?
ø this is the way you treat customers?
ø you are thinking this is a healthy sign for your future business?

Escalate this issue to higher level and let me know the status of my case and why this got not attended almost last 20 days.