| Address: | Gautam Buddh Nagar, Uttar Pradesh |
Please note the
events in chronological order:
1. I got the call from Mr Anil Sagar on 26 April 2014 offering me referral gifts on booking the
holiday pacakage andd giving some contact numbers which they used for their
further sales. On the first instance I refused.
2. On the same day, I got a call from Mr Prakash and he told me about the holiday package and
referral gifts and also assured me about the presence of the company and then I
checked their website too. Web page stating the referral gifts along with
package booking was saved and available with me.
3. After confirmation, I booked the package on 26 April 2014. I provided 14 referral
numbers by Email which qualifies me for Dell mini Laptop as per their website
4. On 29th April, I got a call from Mr Aman Shrivastava. He verified my contact number and address
and assured to send the referral gift shortly
5. On 29 April again I got a call from Mr Aman and he proposed that If I book another package
before April 30, 2014. They will give Dell Inspiron 50 R 5521 laptop in place
of mini laptop. After several deliberations/negotiations and their number of
calls, finally they proposed to give Kodak camera C-1550 along with Dell Laptop
50 R 5521. I booked the second package on 29th April 2014.
6. I got a call on 3rd May 2014 for verification of address and they told me that both gifts will
ne dispatched at 1600 hrs by DTDC
7. On 4th May 2014, I talked to Mr Prakash enquiring about the docket no, and he told me that
Reference no is REF 58455 VG 18 and items will be dispatched by Vacations Gateway Logistics.
8. No body responded to my calls from 5 to 10 May 2014 at customer care and also not at
the executive mobile number given by Mr Prakash ([protected]). Finally I
submitted complaint on the web portal.
Though I did not receive any satisfactory answer from customer desk but I got a call from Mr
Prakash which was transferred to Mr Rishabh and then to Mr Ajay. Mr Ajay told
me that due to some problems on address in the past they do send the gifts
after package acceptance.
9. On 12 May 2014, I received both the packages and 13 May I acknowledge the same so that gifts
will be dispatched.
10. Immediately on 12 May 2014, I got a call from Mr Prakash and he told that both the gifts will
be dispatched today evening.
11. In the eveningI got a call from dispatch office again verifying the address and stating the
they are dispatching the gifts.
12. On 17 May 2014, I talked to Shri Rishabh and he told me another reference number REF 195278 VG
18 and stating that gifts will be dispatched on 20 May 2014 and asked me to
collect the docket number on 20 May
13. On 20 May 2014, when I rang him fro docket no, he told me entirely different story stating that
I have to acknowledge some mail first and then gifts will be dispatched. On
whole day I waited for the mail but I had not recd any.
14. On 21st May 2014, I again rang to him and Mr Rishabh told methat only Laptop is available
and dispatched and same will reach to me up to 30 May 2014.
15. On 26 May 2014, I got a call from Mr Goyal after listening the above referred story, he accepted that there was bluffing from his sales team and submit sorry on part of his team and assured me that both the gifts will be dispatched today only. He took my alternate numbers also (Residence number and my wife's mobile
number) and also talked on these numbers for address verification.
16. On 3rd June 2014, I talked to Shri Rishabh and he told me that gifts are already dispatched.
17. On 4th June I talked to Shri Goyal and he assured that gifts will reach between 10-15 June 2014. When I told him that yesterday Shri Rishabh told me that gifts are already dispatched and why 10 days when couriers are received within 2 days from Delhi and NCR. NO SATISFACTORY ANSWER WAS RECEIVED
18. On 10 June 2014, I talked to Mr Prakash DSouza and he told me that he know the complete details and he was out of the station from 20 days and now all this will be resolved and gifts will reach to me before 22 June 2014.
19. On 16 June 2014, I again rang to enquire about the docket number or dispatch details. Shri Prakash rudely behaves with me and commented that not call at this number up to 30 June. When I argued why 30 June when u promised on 10 June 2014 that gifts will reach to me before 22 June. He very rudely told that nothing doing report
is prepared and gifts will reach to u before 30 June 2014.
20. On 19th June I got a call from Mr Vikram after receiving this mail and he promised that within a day or two, formalities or conversion will be over and they will dispatch. Today after 08 days, no call no dispatch details and now phones (customer care and Mr Prakash's Mobile are switched off)
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