Vacations Gateway — Double recovery of Rs. 7990/- package fee-Reg. | |||
I have booked for the 5 days and 4 nights package to visit Patnitop in the month of 25th Mayl'15. I have paid the amount through my Debit card but owing to technical snag in your system the amount was deducted twice from my account. This issue was immediately brought to the notice of your office as well as my bankers. Your personnel have confirmed that the payment was received twice and asked me to produce the copy of my bank statement as evidence for reversal of the excess amount deducted with an assurance that the amount woukd be reversed within 24 hrs. It is since three days that the promised time has lapsed and it appears that no action has been initiated in this regard at your end. It is requested to immediately reverse the amount failing which, I shall be forced to necessary remedial steps in this regard. Hope the issue will be resolved immediately. My email is herewith furnished for your perusal. [protected]@gmail.com. Mobile No: [protected]. Regards, Amoresh. C. Roy. Was this information helpful? | |||
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Vacations Gateway customer support has been notified about the posted complaint. | |||
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C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
The refund for the all the above transactions has been successfully processed and sent to the bank today i.e 11 May 2015
As per banker's TAT, in case of net banking transaction the amount will be credited to the customer's account within 3 working days and in case of card transaction the same will be credited in 7 working days.