[Resolved] Vacations Gateway — Presently not resolve my complaint or not refunding my rs17098 / - | |||
I received many calls from Vacations Gateway 6 june-15 offering a package for 8549, they offered an assured gift Blackberry Z30 Mobilile handset on monthly installment basis ( Rs 1424/-) as per received online support from[protected] and from mobile[protected]but Rs 8549/-is deducted two times i.e.Rs.17098/- from my account. the ATM slip is also attached for ready reference please. 1st transaction was done at 07.52PM but online executive (Lady) was denied & she advised me to try again, I done it again at 7.53 PM . Then I was noticed that two successful transaction messages is displayed on my bank registered mobile and same messages were forwarded to online executive (lady’s mobile number[protected]. She confirmed that two transactions ( each Rs 8549/-) have been done successfully from her mobile number[protected] around 8.00PM and committed that one package amount Rs 8549/- plus EMI amount of remaining installment will be refunded within 72 Hrs . On 3rd day I sent a request to their customer cell for cancel both the package and refunding Rs 17098/- Thereafter several mail were sent to company, initially committed for refunding one package amount.. Now it seems that Customer care is fraud, no one pick call, even if they pick call, they will tell that person is not in office now. After seeing this complaints i got know even booking tour is also fraud. Was this information helpful? | |||
Oct 29, 2015 Complaint marked as Resolved Dear Sir,
I was receiving continuously calls from 91-1204305700 on 6/6/2015 from Vacations Gateway till make payment, They are very politely request me to pay the holiday package amount Rs 8549/- as you have selected for blackberry Z-30 mobile absolutely free with holiday package. Finally I made payment from my debit card, But Rs 8549/-is deducted two times i.e. Rs.17098/- from my account. Transactions message were forwarded to support team (lady), she confirmed that 2 transactions happened. Neither I have received blackberry Z30 mobile nor any welcome kit within 4 to 5 days as committed by sales executive during booking. Meanwhile I have sent several mail & done telephonically conversation but no proper response has received from them on issue & sent a mail to Vacationsgateway on 12/6/2015 that both package may be treated as cancel.
Thereafter many requests were sent for refund Rs 170098/- and also booked a online complaint against company. They have refunded one package amount Rs 8549/- only on dated 28/10/2015 and refused to refund another package amount Rs. 8549/-
Kindly help me and arrange to refund another package amount Rs 8549/- please. Vacations Gateway customer support has been notified about the posted complaint. Verified Support Aug 12, 2015 Vacations Gateway Customer Care's response Dear Sir,
Please share your order number on our email id [protected]@vacationsgateway.com.co and we want to inform you that every detail is mention on website when you make the payment.
Vacations gateway offers a referral scheme to his loyal customers. According to our referral program our customer will provide us some references (name and contact numbers of his relative or friend).
Out of them, those who purchase our package we consider them a reference closed by our (Principal) customer.
After that we will provide a referral gift to our principal customer who gave us references and they purchase our packages.
Our referral scheme is:
No. of references closed Referral gift
2 Reebok/ Rocio bag or sunglasses
5 Digital camera
7 Tablet
10 Blackberry mobile phone
Thanks & Regards,
CUSTOMER CARE TEAM
Phone:[protected]/ 6521233
Email: [protected]@vacationsgateway.com.co
Visit us at www.vacationsgateway.co
Nov 02, 2015 Updated by Harish Paul Dear Sir, I was receiving continuously calls from 91-[protected] on 6/6/2015 from Vacations Gateway till make payment, They are very politely request me to pay the holiday package amount Rs 8549/- as you have selected for blackberry Z-30 mobile absolutely free with holiday package. Finally I made payment from my debit card, But Rs 8549/-is deducted two times i.e. Rs.17098/- from my account. Transactions message were forwarded to support team (lady), she confirmed that 2 transactions happened. Neither I have received blackberry Z30 mobile nor any welcome kit within 4 to 5 days as committed by sales executive during booking. Meanwhile I have sent several mail & done telephonically conversation but no proper response has received from them on issue & sent a mail to Vacationsgateway on 12/6/2015 that both package may be treated as cancel. Thereafter many requests were sent for refund Rs 170098/- and also booked a online complaint against company. They have refunded one package amount Rs 8549/- only on dated 28/10/2015 and refused to refund another package amount Rs. 8549/- Kindly help me and arrange to refund another package amount Rs 8549/- please.  | |||
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+91 12 0652 1233
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C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
Now on the basis of yesterday’s mail & telephonic conversation the registered complaint may be treated as cancelled.