Vacations Gateway — Refund of 2 Package amunt Rs 17098/- from Vacations Gateway

I was receiving continuously calls from 91-[protected] on 6/6/2015 from Vacations Gateway till make payment, Mr Lucky called me at 11.16AM, 2.07PM, 3.03OM, 3.43PM and one women executive also called me from 91-[protected] at 7.02PM . They are very politely request me to pay the holiday package amount Rs 8549/- as you have selected for blackberry Z-30 mobile absolutely free with holiday package. Finally I made payment from my debit card, when tried to make payment through link provided by gateway online support team ( women executive) a error message was displayed on my laptop & online executive (Lady) was also denied to receive payment & she advised me to try again, I done it again at 7.53 PM . Then I was noticed that two successful transaction messages was displayed on my bank registered mobile number and same messages were forwarded to online executive (lady’s mobile number[protected]. She confirmed around 8.00PM that two transactions ( each Rs 8549/-) have been done successfully by you, total deducted amount is Rs. 17098/- and she committed me one transaction Rs 8549/- will be returned back to your account within 72 Hrs. one transaction's amount was not refunded even after 72 Hrs, then i have contacted to their Call centre but they were not responded properly and I have requested to them on 11.06.2015 to cancel both packages and refund my money back to my account. The details of invoice which are to be cancelled and money to be refunded are given below: BILL NO: VGTX00003482 TRANSACTION NO: SDL00053276 dated[protected] I was not able to get my refund. I was not entertained by the customer care for refund status nor any reply is provided over mail for the queries raised for refund.. Meanwhile a mail received on 15/6/2015 that one package amount will be refunded within 15 to 20 days. Again mail received on 2-9-2015 that amount will be refunded back within 15-20 working days. mail on 29/9/2015 that amount will be refunded back till Friday (i.e 2/10/2015), mail on 7/10/2015 that amount will be refunded back till Friday (i.e 9/10/2015).Till date so many correspondence have done but neither I have received back my money nor received any free gift i.e. blackberry Z-30. So many mails have been sent to company for refunding amount of both package i.e. 17098/- but they have denied to refund my amount.