Vacations Gateway — regarding false promises and deducting funds from my credit card twice

Address:

Kapurthala, Punjab

Few days back, i got a call on my phone from one of the customer executives from Vacations GATEWAY . His name is Saurabh, saying i am online lucky customer to get a holiday package in just Rs. 7799/- for 4 nights and 5 days and if i book my package and make payment now before 12 noon, i ll get a Blackberry Z30 phone from their company as a gift for sure, Then he transferrd my call to some female executive ANUPRIYA . she asked me select colour between white and black of blackberry Z30 phone which they are going to send me as a gift within 3 days . She convinced me to get this package, She said to be online on our website and then make payment thru your debit card or credit card, I filed details and my credit card got charged for the transaction. but the reply from ANUPRIYA that ur transaction is declined, plzz make a transcation again, ad u ll get refund of the previous declined transaction within an hour . i again made that transaction. its been more than 3 days . I didnt get any refunds from them. and they are not picking calls and replying my mails .. This is a Fraud company and i am going to file a complaint, i have their recordings and the adress on their website is not correct too