Verma Travels — AC to Non Ac

Address:

9B Shaket Nagar Bhopal MP

I booked Verma Travel ticket for 8th November 23 from Bhopal to Gwalior online through Red Bus app on 2nd November, the charge for which is Rs 2360. The upper seat AC sleeper for 2 passengers has been booked. When I reached the boarding stop, I was told that You have to travel in this non-AC bus, about which I complained to Verma Travel Office which is in ISBT Bhopal MP, from there I was told that you will have to travel in this non-AC bus otherwise your ticket will be cancelled, this is the complaint in Verma Travel. I want to file a complaint against the company and want it to be resolved as soon as possible and request that the charges taken for my AC sleeper should be refunded, otherwise I will take the help of legal action, for which Verma Travel will be responsible, thank you.