Verma Travels — Bus didnt arrive for pickup and operator also not answered the call

I reached bus stop at 9:45 pm for the bus at 10:30pm at Vijay nagar(my pickup spot) and called the operator, he said bus will arrive at 10:45 pm
I called 7/8 times but no one answered the call and then at 11:45 he mentioned we are waiting at Rajendra nagar, but my pickup was from Vijay Nagar.
Bus didn’t arrive and it’s late night and nobody helped.
This is very inappropriate behaviour for female travellers that too at late night
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Bus didn't arrive for pickup and operator also not answered the call
I reached bus stop at 9:45 pm for the bus at Rajendra Nagar on date 28.03.2023 at 10:10 pm (my pickup spot) and called the operator, he said bus will be arrived at about 04:00 hrs late of their scheduled time
I called 7/8 times but no one answered the call and then at 02:00 AM (29.03.2023) he mentioned we are waiting at Rajendra Nagar. I think its a type of fraud most of time verma travel's bus failed

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