Verma Travels — Bus took 32 hrs while 15hrs was mentioned with no service provided in the bus

Hello Team,

We book 1 ticket from bhopal, madhya pradesh to pune, maharashtra on Verma travels. While booking bus showed 15hr 30min duration but bus took 32hrs to pune. The bus driver changed the bus at wee hours and bus was not properly repaired hence it broke down. The AC, charging point was not working. The bus operators charged 2800/- and no service was provided. As the bus reached Pune very late due to which It has costed me drastically for the work, for which I was traveling. Please help me here to get the complete compensation of the ticket fare.

Bus number. MP04ZL8622 and MP04PA4363