Verma Travels — Not Getting Refund for cancelled ticket - VERMA TRAVELS

Address:

VERMA TRAVELS, 9-A, INDIRA COMPLEX, BRTS ROAD, NAVLAKHA INDORE- 452001 .. Phone No. 07509062259

##18819704 This is VERAM TRAVEL REFERENCE.
Reference No.[protected]

Nasik to Indore - Bus Travel (TICKET BOOKED ON 10th February, 2023)

Complaint - REFUND Rs. 3950.10 :: not processed by VERMA TRAVELS.

Gross Ticket Amount Rs. 4389.00 (4 persons) Booked through Credit Card - Axis Bank.
After cancellation Charges ... the REFUND PAYABLE is Rs. 3950.10.

I am following up since last 50 days ... Verma Travels says amount is Refunded ... but it is not appearing in my Bank Account.

VERMA TRAVELS asked me to send Bank Statement .. which I have sent it. THE AMOUN(TRs. 3950.10) is NOT CREDITED to MY ACCOUNT.

NOW THEY are NOT RESPONDING TO MY MAILS ALSO.
EVERYDAY I am sending mails but they are not responding.

VERMA TRAVELS is NOT SHARING THEIR BANK STATEMENT showing that AMOUNT IS TRANSFERRED TO MY ACCOUNT.