Vetri Theatre — Counter staff rude behavior

Actually today I've gone to vetri theatre to booking ticket...and I've asked counter staff Abt the fare n seat row number. firstly she didn't even gvn me any info she directly took my card n stared swiping...n I stopped her n asked Abt the seat row number...she said row is available N th row...then I've checked wid my frds n again asked her any J th row available...bt she told me tat whatever seat u want I can't give that seat...whatever seat I'm giving tat only u can purchase..how bleedy those staffs were...seriously I'm not aware online seats can't be purchased from counters...she shld inform me in a polite manner knw...bt she was rude wid every customer ..this is how u guys treat all o[censored]r customers? I've never seen these kinda customer service staff...that both lady were thinking their self as Vetri cinemas CEO...very bad behavior...I'm totally disappointed...it's irritating