Video Con d2h — Charging amount for recording but i can't use this facility

Address:

Ajmer, Rajasthan, 34497810

kindly convey my complaint to hire authority/officers. i am using videocon d2h from long time and pay the charges yearly. when i purchased the hd setup box you are providing the recording facility. i try for getting this facility by your service center, but i failed to get this facility and your service center is known about this. when i failed to get the recording facility and you are charging by my deposit amount, i didn't know about it. few days ago i received a call to add a channel that time i asked about my balance and charges. he told me about this that every month 30 rs. is charging for recording charges. this time other company is providing this facility free. but you charged by me when this facility is not used by me. kindly credit the amount which you have charged by me as recording charges. kindly tell me this time how many charges charging you for recording charges. because other company is not charging for this facility. i am a very old customer and not interested to change but if you charged falls charges by me i will think for it. tomorrow is last day as per your record so kindly tell me that you will credit this amount or not. thanks. sanjay paharya