Videocon D2H — Amount got debited from my account but the funds are not to be shown in the D2h account

Address:

Bangalore, Karnataka

We have recharged the account Rs. 370 and the amount got debited from my account however it is not reflecting in my Videocon D2H account No:[protected]. We want to put a temporary hold on the services for 11 days as we are not in town. However the same is not process with a reason of no funds in the account. Please rectify the same immediately as we are travelling in another 3 hrs.