[Resolved]  Videocon D2H — Chang Remote

Address:

Kolkata, West Bengal

Dear Sir/Madam Our Setup Box HD Channel problem but Normal Channel are working 08 jan'15 first complain 09 jan'15 videocon representive come to my home and check the setup box and he toldme this box checking in my office with Remot and tommorow returned your box & remot but he can't came to my home i am call your rep. 10Jan'15 at evening time your rep. told me sir your box is not repair change your box just give me one or two days time okay i am again call 12Jan'15 but no response 13Jan'15 i am call your customer care service 24 hrs sir your problem solved 14 Jan'15 rep. call me and sir what is your problem setup box i am just confused again i told my problem again he sayed ok tommorow i am come to your home 15 Jan'15 his coming in evening and inst. the setup box started the TV checking its okay but Remot is change i am say this remot not for me because before two month my remot is broken i am calling your customer care booking a new remot for Rs 425/- so sir why i am take this old remot but same day i am call again your customer care and your rep. sitting in my home talk to your customer care he sayed no problem sir whithen 24 hrs change your remot okay no problem and your complain send in my Sr, Ext. Officer but again again & again till now i am waiting cant solved my remot problem so sir please disconnection my line and change the other sevice and check your customer call records & recording his commencement or not My Name is Noor Islam My Mobile No. [protected] ID No. 38625152 setup box model no. 2222.