[Resolved]  Videocon D2H — Cheating-Dominance Visit Charge

Address:

Mumbai City, Maharashtra

This is so much distrust and irresponsibility from your end... I guess you need to train your staff properly please understand facts here, ---we never wanted recorder, your sales staff called again and again to make us try it we paid Rs100 as activation charge, why didnt they check first which type of box is installed here, now when this stuff didnot work we again paid Rs150/- and faced a series of calls full of mind stress, spoiling a complete morning of sunday, finally paying your company via net banking... Trust me I will post this every single place on the internet and ofcourse never recommend your BOX to anybody ! Dear Sir, Customer details- Mr.Mukesh Pancholi, D2H-ID[protected]. It is indeed a very painful moment to write this email which describes a very unfortunate incident after which we lost all the faith of Videocon D2H. I sincerely request you to read the full message as we are a loyal customer of your company. Over the past few months we have many times received calls regarding the "Recording Facility" to which I always ignored the same, finally last month upon too much pushing from your sales person I finally agreed to activate the same, they told me you will require a PEN Drive and your box is ready to use, for many days we didn't ever bother using that function but in last week upon my kids request I started to use the facility to which we found once recording is started the Box does not allow us to change the channel, now how can one watch other channel in this case, hence we called up your customer service centre. The lady over the phone told me it to be a user mistake, and the box should very easily recording as well as allowing us to watch other channels, We also wanted a new remote since old ones on/off key is not working, the lady very politely asked me to pay Rs 150 as service charges plus remote control charged extra, I requested her that if my problem of recording is solved I will happily pay the Rs150/- service charge but it would be unethical to pay this amount just for the visit of your person. Now the lady told me IF I BUY THE REMOTE I WILL NOT HAVE TO PAY 150. Now the service person comes to my house he examines the Set-Top-Box and tells this is a old model and it wont do both the functions or recording and watching other channel at the same time. our first problem is solved, I wont argue but this same could be told by your customer care person also. Secondly my father asks for remote which we ordered to which he gives a remote which-- -- definitely does not look new -- no box packing -- the plastic bag in which it was kept was very dirty -- your person himself told its NOT NEW PC upon this conversation my father told to bring New remote and than will pay charges for same. The visiting guy started arguing for Rs150/- so we told that your customer care representative has told me to pay only for remote, you bring a new pc and we will buy the same.Your person says nothing more and leaves the place. Today 8-March being a sunday whole family was together to watch tv, and like a worst dream the Set top box is not working with a message Insufficient Balance. Now upon calling the customer care we come to know that our account is suspended, --- we want to know how can you suspend our account without even informing us ? --- we want to know how can you trust the service guy so much that you didnot even bother to cross check if he is telling the truth or not ? --- How can you allow one of your person to sell second hand used remotes and charge us the MRP This is so much distrust and irresponsibility from your end... I guess you need to train your staff properly please understand facts here, ---we never wanted recorder, your sales staff called again and again to make us try it we paid Rs100 as activation charge, why didnt they check first which type of box is installed here, now when this stuff didnot work we again paid Rs150/- and faced a series of calls full of mind stress, spoiling a complete morning of sunday, finally paying your company via net banking... Trust me I will post this every single place on the internet and ofcourse never recommend your BOX to anybody ! thanks Nimish Pancholi [protected]