Videocon D2H — customer id[protected]videocon d2h) - urgent resolution required

From last one month i. E. After 1st february i am not able to see channels in my videocon d2h tv. I am continuously following up with customer care of videocon d2h but they are not resolving my issue.
I have multi tv connection through mentioned customer id. But from last one month videocon d2h are not activating any package either any combo pack or ala-carte. I have given them so many requests but they are doing nothing.
As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.
Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.
I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.