Videocon D2H — customer id 68487933

Address:

Thane, Maharashtra

i have received a call from your outbound calling team . they informed that company is providing free recording facility for 3 months without any charge and asked me if i want activate the service. I said yes to them immediately, they informed that it will activate in next 24 hous. after 24 hours the service was not activated so i called your customer care number and they told that it will take a charge of 100 rs as activation charge. I have complaint regarding the same to your supervisors 5 Mr. Dhruv and Mr. Ashutosh Mishra but both are failed to give me solution . and every time they told that they will reply in 8 hours, but they have never bother to call to me. so every time i have called to them but they have no answer and lots of excuses . your customer care service and executives are pathetic they dont have sense to talk to the customer .Literately i thought that your executives drunk and attend the duty. Your outbound team has misguided me by giving wrong information . So i need solution for that you can check your outbound call records. i have provided the numbers to your supervisor 2 times . I have purchased new pen drive only for recording purpose.either you activate the service free of cost as per your outbound team or else return my pen drive amount . i will provide you bill also that i have purchased the pen drive only after your call i.e dated 21- june -2015.Today also they are supposed to call me but i have not received any call . useless service and ptahatic call centre. its case of misguiding the customer . i want solution for the same within 24 hours as already 3 days are passed