Videocon D2H — D2h cinema activated without confirmation/knowledge | |||||
I had purchased videocon d2h on 2 Jan 2015 with 12 months of new diamond pack (plus 1 month free subscription). On 16 Nov 2015 my service got expired. I called customer care and came to know that because of d2h cinema, service was expired before 3 months. D2H cinema service started without my knowledge/confirmation and due to which my yearly package got expired 2 months (plus 1 month free) before. Complaint number[protected]. Cust ID:[protected] Called cust care on 16, 19 and 23 Nov, but of no use. Talked with floor supervisor, team lead..total time waste.. I never got SMS regarding activation of d2h cinema service. Customer care is totally useless, bakwaas... Expecting a refund and not this reply "As per our investigation, please be informed that, there was a clear consent received from your registered telephone number regarding the activation of D2H Cinema. However, as per your request we have already removed this add-on from your d2h account". --unsatisfied customer. Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that Add On d2h cinema was activated on basis of IVR call done from our end on your RTN [protected] on Feb 5th 2015th 2015 at 4:04 pm having call duration of 23 Sec & after receiving confirmation prompt from your end same Add On was activated on Feb 6th 2015, since then we have not received any request for deactivation of this Add on from your end, however same has been cancelled now on Nov 17th 2015 as per your request & please be informed we cannot process for any waiver/credit from our end in this case.
Warm Regards,
Videocon D2H
We would like to inform you that Add On d2h cinema was activated on basis of IVR call done from our end on your RTN [protected] on Feb 5th 2015th 2015 at 4:04 pm having call duration of 23 Sec & after receiving confirmation prompt from your end same Add On was activated on Feb 6th 2015, since then we have not received any request for deactivation of this Add on from your end, however same has been cancelled now on Nov 17th 2015 as per your request & please be informed we cannot process for any waiver/credit from our end in this case.
Warm Regards,
Videocon D2H
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+91 91 1569 1156
Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
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We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H