Videocon D2H — d2h connection error message

Alagappan Ve

from Chennai, Tamil Nadu

Address:

560016

Hi,
I have Sansui TV which is part of Videocon Industries so it does not require a set top box since the box is fixed inside the TV but every time we switch on the TV we always get an error message "Smart card problem, please remove the smart card and reinsert it after 10 seconds. If the problem persists kindly get in touch with us through our helpline numbers".

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Videocon Industries customer support has been notified about the posted complaint.

Jul 16, 2019

Updated by Alagappan Ve Every time the Customer Help desk members confirms that this has been rectified but error message appears day in day out not when ever the television is being switched on and sometimes this never goes off and keeps on coming. This has been going on for the last 2 months before which we never used to get this message as I have this connection for more than 2.5 years.