Videocon D2H — D2H relocation not done after 15 days daily follow up

Address:

Mumbai City, Maharashtra

We gave a request for shifting of Videocon D2H connection on 29th april and till now after completing 15 days, our DTH is not shifted to our new apartment. Videocon D2H claims to finish a shifting request within 24 hours, but thats far from reality. We have been following up daily with the customer care, but its of no use. They just keep us on hold and transfer the call to higher officials, who promise us to complete the request within few hours. But all this promise goes invain, when noone turns up to relocate our DTH. We requested to shift the DTH from Nerul area to Kamothe. After 11 days of following up with the company dailly, there engineer turned up on 9th May to remove the antenna n system from Nerul(old location) and took a shifting charge of 300/-. This included both removing the system from old place and installing the antenna to the new place. The engineer assured us that an engineer will visit us the very next morning to install the system at our new place(kamothe).But the engineer turned up after 2 days on 11th May late evening and went back saying that some part of our antenna is not working properly and needs replacement. He too like other enginers promised to come and fix the issue very next day. Now today whole day came and went, but the engineer didnt turn up. SO, we are stll stuck up not having our DTH installed at our home after 15 days of raising the request with the videcon D2H and even paying them the full amount for the service, which they failed to deliver.