Videocon D2H — Deduction of Amount by Fraud Complaint

Address:

Ballia, Uttar Pradesh

I've facing problem since the day I start my connection with videocon d2h. 'Signal not available' is a common issue for them. total four times I've complained for this issue. Two times they attended but situation remain as usual after few days. Third time they have not even solve my complain and my complain remain unattended. My complain here is for the fourth. I've lodged the complaint on 13th Sept, 2015 for 'signal not available issue'. After that, they visit me on 16th Sept, 2015 in evening and promptly started requesting me to cancel the complain as its a long gap from the time of complaining, to the time they visit me. As soon as I've done it (cancel the complain), they started to replace my d2h dish from its place to 1 ft distance and after the work they demanded Rs 300 as service charge. Soon i contacted their customer care and the customer care representative inform me that i've already cancelled the complain, and then i told him in details the whole matter what happened actually and then he suggested me not to pay him a penny and he instructed the engineer (atleast he claimed him so) the same. So, the engineer agreed and went. Now today (17.09.2015) i found my ac is debited with Rs 300 and when i contact customer care, they told me that i've lodged a complaint of relocation on 16.09.2015 at 10.51 pm from [protected] (which is not even my number) and for that they debit my ac for relocation charge. They debit my ac without my consent and thousand times i tried to tell them that its not me complained for relocation, they were not even ready to hear. they gave me only this number [protected] and told me to find who the guy is and do my own enquiry. I call that number and its switched off. Is it possible for a common people to fight against these fraud and a corporate giant like Videocon d2h? This is matter of prestige of debiting a/c without consent and without proper verification. In this case i want a full refund of my a/c and i'm not ready to pay for a fraud complaint. this is for your kind investigation and resolve the issue as soon as possible. For videocon d2h its easy to find out who attended my complain and whose ac is credited with my false and fraud complain charge. but question is here, are they ready to hear a common man's call or corporate giants are always deaf to common man's plea? Yours sincerely, Arijit Mukherjee Contact No: [protected]