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Videocon D2H — Despite payment no service and customer care is not addressing problem

On 01.05.2016 i got recharged through transaction i d udt[protected] . However even after recharge channels are not shown. Even if customer care is contacted, either no help given or misleading statement is made. This amounts to cheating. Immediately resolve problem free of cost as services have been discontinued since early morning today though the previous subscription was till 02.05.2016. Else refund our recharge amount and security towards set top box immediately.
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Comments

My customer Id is 54647640 and in the day time some of the channels of my package is scrambled, and tells there is
no signal but in the evening and night it goes alright what is the reason for this
Reply
Dear Anil,

Please share your Customer ID and transaction details with us, so we can assist you further.

Warm Regards,
Videocon D2H
Reply
My videocon d2h customer id is 85070435. They have automatically upgraded my plan and said that I have to use it for a month. Why should I pay for the thing I haven't done ? Videocon is the worst product I have ever use.
Reply
Dear Zaki,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H
Reply
Dear Zaki,

We would like to inform you that we made the necessary package corrections as goodwill gesture and currently "Super Gold" package has been activated on your d2h account and you will be charged Rs. 275 per month as a subscription charges.

Warm Regards,
Videocon D2H
Reply

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