Videocon D2H — Disconnection of videocon D2H since 25th September 2015 and misbehaviour of DTH staff

Sir, I am using Videocon D2H customer ID 56140202 since 2011 onwards. I have requested customer care at 17.30 hrs on 25.09.15 to shift D2H devices from Rajeev Nager to Vishal mitra park due to shifting of house articles and luggage. Two staff from Vediocon company arrived at 19.00 hrs. they taken DELIGHT CODE from me and given assurance that they will come and shift the above D2H on 26.09.15 morning stating that the office has been closed. I have once again requested to customer care (i.e. No. [protected]) at 14.00 hrs on 26.09.15. They told that your D2H was disconnected from 25.09.15 and their staff will come and attend shortly. But not come, so I have once again requested customer care at 18.30 hrs on the same date, but customer care on duty was used unofficial words and telling that it is not my duty. Further, he was also not giving proper reason for disconnection of the above said D2H. In view of the above, necessary action to be taken to the staff, who are involve the above matter and connection to be given immediately to my D2H.