[Resolved]  Videocon D2H — FAKE customer service with ZERO quality

Address:

Chennai, Tamil Nadu

I have been experiencing very poor customer service consistently over the week with D2H. Not sure whether you are providing quality training before exposing your resources to external world for servicing the customer! Today's Instance ~ 4pm (I will call it's pathetic) 1. Enquired about the procedure to upgrade to HD box The representative told that I need to recharge 999 and then inform customer care again for the upgrade. I repeatedly asked whether there are additional charges, she confidently told NO. 2. I called Customer Care after few min once I recharge. This time a different rep answered and he said he will take the request and informed that I need to compulsorily take HD package for one month which costs 150. I was surprised, but said OK. Again asked him whether any other additional charge applicable. He also confirmed that there is nothing else. 3. I kept the phone down and immediately got a message that for upgrade of set top box, there is Rs.12/meter of cable while installation is applicable. I was furious! What is happening here? Don't you guys try to provide all the required information at one shot? Is that Customers responsibility to find out the necessary information? Or is this the tactics by which you are running this business? YOU CAN LISTEN TO ALL MY CONVERSATION OVER PHONE. THIS IS WHAT EXACTLY HAPPENED. I would Need a proper response here. Customer ID : 49023805 Note: Last one week, we had software issue with current STB, that was handled poorly. But I don't want to illustrate and make this email as a testimony. Will provide that information, when someone talk to me.